Summary:
Goodmark Medical (GM) is seeking an experienced clinical field representative for the state of Kentucky. Responsibilities are to expand and support client utilization of company’s product/services, provide technical support, provide training for our customers to generate rapid staff adoption, and to maximize Smart Bed subscriptions.
Duties and Responsibilities:
Account support:
Develop and provide effective customer support and training plans to establish consistent staff adoption.
- Includes onsite support, web-portal management, and telephone support
- Participate in installations, adoption and training
- Maintain connectivity of devices and mats
Provide Solution enhancement ideas based on user needs Sales support:
- Plan and participate in sales and service training
- Work with existing clients to maximize potential subscriptions
- Provide webinars for sales, support and service
- Onsite presentations for potential customers Technical Support
- Provide daily technical support
- Be the Liaison between customer sites, corporate offices, and Goodmark Medical home office
Requirements:
Minimum 5 years as Healthcare Customer Sales and Service leader with strength in the following areas:
- Extensive Long Term Care background
- Business to Business training, adoption, planning, and execution of Wound Care background
- Healthcare Technology products and services of Healthcare channels
- Demonstrated technical service support, remote and onsite
- Demonstrated account management and people skills
- Clinical background